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Shipping & Returns

Shipping Policy

 

Note: Shipping for Slides may take up to 14 days.

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For shipping of hair products, see below:

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The following shipping methods are available, Standard Ground (5–7 business days), Ship to Store (5-7 business days), Second Day (2 business days) and Next Day (1 business day). Business days do not include weekends and there is no weekend delivery for any shipping method. Some items cannot be shipped using Second Day or Next Day due to size, weight, hazardous materials and delivery address. These items will only have Standard Ground or Ship to Store available. Currently, we do not ship to U.S. Territories, APO/FPO, Canada or other international addresses. Please note that orders could arrive in multiple packages.

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You can track your order by clicking here.

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Standard Ground:

Orders delivered within the 48 contiguous states should arrive in 5 – 7 business days depending on delivery location. Orders shipped to Alaska and Hawaii will take an additional 2 – 5 days for delivery and are subject to an additional $15 delivery fee. Alaska and Hawaii are excluded from Free Shipping promotions.

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Second Day:

Second Day is only available on select products for our customers who ship orders within the 48 contiguous United States. Second Day delivery orders will be processed on the same day if they are placed by 12:00pm CT on a business day, and should arrive in 2 business days. Orders placed after 12:00pm CT will be processed on the following business day, and should arrive in 3 business days. All orders must have a valid street address (no PO Boxes). Not all items are eligible for expedited delivery. This method is not available for Alaska or Hawaii.

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Next Day:

Next Day delivery is only available on select products for customers who ship orders within the 48 contiguous United States. Next Day delivery orders will be processed on the same day if they are placed by 12:00pm CT on a business day, and should arrive in 1 business day. Orders placed after 12:00pm CT will be processed on the following business day, and should arrive in 2 business days. All orders must have a valid street address (no PO Boxes). Not all items are eligible for expedited delivery. This method is not available for Alaska or Hawaii.

Return & Exchange Policy

All eligible items* must be returned or exchanged accompanied with original receipt, unworn and with tags within 10 days of when you received your item(s). 

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